Frequently Asked Questions

What happens during my first consultation?

Your osteopath will ask questions about your problem and symptoms, medical history, any medications you are taking or other factors that may not appear to be directly related to your problem. They will then advise you if they can treat you or if you need to be referred for imaging, tests or to another health practitioner.

Next, your osteopath will conduct a full osteopathic examination, and if deemed necessary clinical testing as well. These may include diagnostic, orthopaedic or neurological tests, postural assessments and movements/exercises, which will help determine how to best manage your condition.

The examination may include active and passive movements, such as your osteopath lifting your arms or legs or asking you to perform certain activities yourself. As part of the examination, you may be asked to bend forwards, sideways and backwards, so be sure to wear comfortable, flexible and appropriate underwear and clothing.

Osteopathy takes a holistic approach to assessment and clinical management; therefore, your osteopath may look at the area that is troubling you, as well as other parts of your body. For example, if you have a sore shoulder, your osteopath may also look at your neck, arms and back.

Your osteopath may also provide you with education and advice to help you manage your condition and function between treatments. This may include prescribing you exercises for home and work environments.

Am I required to arrive early for my first appointment?

We would appreciate you arriving 5-10 minutes early for your first appointment, as you will need to fill out our initial paperwork.

Why am I asked to complete paperwork?
Our osteopaths need to record your medical history to assist in making a diagnosis, a management plan and to discuss your treatment options. This may involve completing a survey, questionnaire or self-report for pain or function scores. We’ll also ask for your residential address and other relevant contact information. Under the law, an osteopath needs to obtain your approval for treatment, so you may be asked to sign an ‘informed consent’ form. The osteopath will also discuss consent and any limitations to your consent on each occasion they provide any assessments or treatments to you, in case your circumstances and health information change between each visit.
How long will my appointment take?
Your initial consultation will take up to one hour. This enables your osteopath to take a thorough history, perform an examination and depending on your condition, treatment as well. Follow-up consultations vary depending on your condition and the type of appointment booked but may take between 40-60 minutes.
What is the payment process at Star Osteo and Wellness?
Payment is due at the end of each consultation. We accept cash, EFTPOS, Mastercard, Visa and cheques. If you require a breakdown of our fee system, please contact the clinic.
Can I claim my treatment through my private health insurance?
Yes – If you are covered for ‘extras’ and osteopathy is included in this package, you will be able to claim your treatment on the spot via our HICAPS terminal.
Do you accept third-party payments?
Yes – We welcome all patients from third-party insurers including WorkCover, Traffic Accident Commission (TAC) and Department of Veterans Affairs (DVA). You will need to pay the full fee at the time of your treatment for any WorkCover or TAC claims. You will then be able to claim back the rebate directly from your third party payer. There may be an out of pocket cost for these claims. TAC and WorkCover patients are required to provide their claim number for their case and the contact name of the insurer. DVA patients must obtain a referral from their GP made out to the osteopath before treatment. DVA claims are sent to DVA directly by us (Star Osteo and Wellness). There will be no out of pocket cost for these patients.
Do I need a referral from my GP?
No – Osteopaths are primary healthcare practitioners, meaning you can make an appointment directly without a referral. If you have been diagnosed with a chronic health condition and require complex care, you may be eligible for a Chronic Disease Management (CDM) plan. The GP must complete this referral form to refer you to an osteopath for treatment. You will then be eligible to receive a Medicare rebate for your osteopathic treatments, however an out of pocket cost may apply.
Are appointments available at other times?
Here at Star Osteo and Wellness, we try our best to accommodate every individual. If you don’t find a day or time that suits you, please contact our clinic and we will do our best to find suitable arrangements.
Can I bring a friend or relative?
Yes – You can have someone present throughout your consultation and treatment if you wish. If a baby or young child is being treated, the parent or guardian will be required to stay in the room for the duration of the consultation. Teenagers may be requested to have a parent or guardian present during the consultation as well. Please discuss this with the clinic and your osteopath before your appointment.
What should I wear to my appointment?
Depending on the area of your body that we require to treat, your osteopath may ask you to remove your outerwear, if you are comfortable in doing so. You may want to wear a loose shirt/t-shirt, pants or bring a pair of shorts to change into. Gowns are also available if you prefer.
What do I need to bring?
Please bring along any x-rays, scans, test results or reports for your injury or condition that you think will be relevant.
Which areas do you service?
We service Box Hill South and surrounding suburbs including Box Hill, Burwood, Forest Hill, Blackburn, Nunawading, Mount Waverley, Glen Waverley, Chadstone, Ashwood, Canterbury and Surrey Hills. If you reside outside of these areas, you are still more than welcome to attend our clinic. Home visits are considered on a case by case basis only.
What if my condition changes over time?
It is important to tell your osteopath if your medical conditions or any health information changes between consultations. This includes any new injuries or changes to medications.
Is osteopathic treatment painful?
Osteopathy is a form of manual therapy which may include hands-on techniques such as massage, stretching, repetitive movements/mobilisation and manipulation (if indicated). Generally speaking, osteopathic treatments should not cause any undue discomfort. However, if your injuries require treatment of painful and tender areas, your osteopath will aim to make you as comfortable as possible. There is a risk that some of the techniques osteopaths use may cause some short term discomfort or pain. You may experience mild soreness for a day or two after your treatment, similar to that felt after physical activity. If the soreness persists or there is an increase in pain levels, do not hesitate to contact your osteopath to discuss your concerns.
How many appointments will I need?
The number of treatments you may need will vary depending on your condition and other factors. Your osteopath will be able to tell you within a short period of time whether they can treat you and your condition or if they need to refer you to an appropriate health professional. Generally, you would expect to see some changes to your symptoms after one to two visits. However, some long-term or chronic conditions may require more clinical management than short-term or acute conditions. If you have any concerns, your osteopath will be happy to discuss these with you.
Are there additional investigations or treatments that may be required?
Following your treatment, your osteopath may decide that additional investigations such as X-rays, scans or blood tests are required. This will enable them to make a more accurate diagnosis and develop a suitable treatment and management plan for you. If necessary, your osteopath may refer you to another health professional or GP. If any of the above applies to you, your osteopath will discuss this with you after your consultation.